We know you're excited to receive your Smart Beauty order, and we're just as excited for it to arrive.
Whether you've stocked up on your favourite shade or you're trying a brand-new colour, tracking your parcel is quick and easy.
Simply use one of the options below to check your delivery progress.
If your parcel has only recently been dispatched, please allow a few hours for the tracking information to become available.
Fast Dispatch • Fully Tracked Delivery • Friendly UK Customer Support
As soon as your order leaves our warehouse, we'll send you a Shipping Confirmation Email containing your tracking number and a link to your courier's live tracking page.
Simply click the tracking link to see exactly where your parcel is and when it's expected to arrive.
Can't find your email?
If you created a Smart Beauty account during checkout, you can log in at any time to view:
If you checked out as a guest, simply enter your Order Number and Email Address on the Order Status page to view your latest delivery updates.
For the easiest way to keep track of your delivery, download the free Shop App for iPhone or Android.
The Shop App automatically syncs your Smart Beauty orders and keeps you updated every step of the way.
With the Shop App you can:
It's a simple, convenient way to stay informed until your order arrives.
We work hard to dispatch every order as quickly as possible so you can enjoy beautiful, salon-quality hair colour at home without the wait.
Once your order has been dispatched, you'll receive an email confirmation with your tracking details.
Please remember that courier tracking can sometimes take a few hours to update after your parcel has left our warehouse.
During busy periods, deliveries may occasionally take a little longer than expected.
Tracking information may take several hours to appear after dispatch. If there hasn't been an update for more than 48 hours, please contact our Customer Care Team and we'll be happy to investigate.
First, check your Spam or Junk folder and search your inbox for Smart Beauty. If you still can't find it, contact us and we'll resend your tracking information.
Courier delays can occasionally happen, particularly during busy periods or adverse weather. Your tracking page will always show the latest available delivery updates.
Please check with neighbours, your designated safe place, or your building's reception if applicable. If you're still unable to locate your parcel, contact us and we'll help resolve the issue.
If you have any questions about your order, delivery, or tracking information, our friendly Customer Care Team is always happy to help.
Whether you need assistance locating your parcel or simply want an update on your order, we'll do everything we can to help.
Contact Us
We're a family-owned British brand dedicated to helping you achieve beautiful, salon-quality hair colour from the comfort of your own home.
Thank you for shopping with Smart Beauty. We can't wait for you to enjoy your new look!
